Return & Refund Policy

Any purchase made through this online store cannot not be returned since the products purchased are medicines. M/S K.P Pathrose Vaidyan’s Kandamkulathy vaidyasala will not reimburse the cost of medicines purchased unless the products so purchased are damaged in transit.

In case of loss of product in transit, and on receipt of proof for the same, M/S K.P Pathrose Vaidyan’s Kandamkulathy vaidyasala will replace by a new delivery.

If a user cancels the order placed through the Site before it is dispatched, then the amount which is pre paid will be reimbursed. If the cancellation is made after the product is dispatched, no reimbursement will be made.

M/S K.P Pathrose Vaidyan’s Kandamkulathy vaidyasala may use any third party logistics company, including a courier company, for the purpose of delivering Products. All of these logistics companies are separate and independent of M/S K.P Pathrose Vaidyan’s Kandamkulathy vaidyasala. In such a case, if any damage or delay is directly or indirectly attributed to such a third party, M/s K.P Pathrose Vaidyan’s Kandamkulathy vaidyasala shall assume no liability whatsoever and will ask User to makes all claims against such third party company. Customer should not accept the delivery of any damaged or visibly tampered package. Customer should not open such a package. Instead the customer should return it immediately to the courier who delivered the package and inform M/S K.P Pathrose Vaidyan’s Kandamkulathy vaidyasala immediately about it.

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